ServiceNow Incident Response and APM | Liyona Johny

What it involved

P1 volume down by a fifth over my last two quarters, through root cause analysis rather than restarts.
Response time down 25 percent on the busiest endpoints, located in APM and measured before and after.
Oracle and SQL Server schemas and queries tuned where the monitoring pointed.

This one does not have a full write-up yet. If you want the detail on it, ask me directly and I will walk you through the decisions.

Next step

Want something like this built?

Tell me what you are trying to solve. I will tell you how I would approach it, what the risky parts are, and roughly what it takes.

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Replies: Within two working days
Based in: the United States
Open to: full time, contract, remote or hybrid